Refund policy

This Refund Policy explains how refunds, cancellations, and billing disputes work for paid plans, credits, and related purchases made through People Ask Also (“we,” “us,” or “our”). It applies together with our Terms of use and the plan details shown on our pricing pages.

If this Policy conflicts with mandatory consumer-protection law in your location, that law controls to the extent required.

Checkout, subscriptions, renewals, invoices, and applicable taxes may be handled by Paddle.com Market Limited or its affiliates (“Paddle”), our authorized reseller and merchant of record for many purchases. Paddle may appear on your receipt, bank statement, or invoice.

Payment terms presented at checkout, including billing interval, renewal date, and price, apply to your purchase. We may update plan features or prices on reasonable notice as described in our Terms of use.

Paid plans include a monthly credit allowance that resets each billing cycle unless your plan states otherwise. Annual plans are billed in advance for the subscription term shown at checkout.

Unless a refund is required by law or expressly approved under this Policy, subscription fees are not refunded for partial billing periods, unused credits, or lack of use during an active term. Credits have no cash value and do not carry a refund right once the billing period has started, except where law requires otherwise.

Pay-as-you-go or top-up credits, when offered, are consumed as jobs complete and are not refundable after purchase except where law requires otherwise or we confirm a billing error in writing.

You may cancel a subscription according to the controls available in your account or through Paddle’s customer portal linked from your receipt. Cancellation stops future renewals; it does not automatically entitle you to a refund for the current billing period already paid.

After cancellation, you may retain access to paid features until the end of the period you already paid for, unless your checkout terms or account settings state otherwise.

We may approve a refund, credit, or extension at our discretion, or where required by law, in situations such as:

• duplicate or erroneous charges confirmed after review;
• technical failure on our side that prevented reasonable use of a paid feature for a material period;
• unauthorized purchases reported promptly with supporting information;
• other cases where applicable law grants a refund or withdrawal right.

Refund requests should be submitted within 30 days of the charge unless a longer period is required by law. Approval is not guaranteed for change-of-mind requests after a billing period has begun or after credits have been used.

Except where law requires otherwise, the following are generally not refundable:

• subscription fees for a billing period that has already started;
• used or expired monthly plan credits;
• pay-as-you-go credits after they have been applied to completed jobs;
• taxes, payment-processor fees, or currency conversion differences;
• purchases made in violation of our Terms of use or through abuse of trials or promotions.

Email support@peopleaskalso.com from the address on your account with your workspace email, invoice or transaction reference, purchase date, and a short description of the issue. We may ask for additional information to verify the purchase and investigate.

If Paddle processed your payment, we may coordinate with Paddle to resolve billing issues. Approved refunds are returned to the original payment method where possible. Processing times depend on your bank or card issuer.

Please contact us before filing a chargeback or payment dispute so we can review the charge. Unfounded chargebacks may lead to suspension of access while the dispute is investigated and may affect future purchases.

We may update this Refund Policy from time to time. The effective date at the top shows when it last changed. Material updates apply from the effective date stated unless law requires a different approach.

Questions about billing, cancellations, or refunds: support@peopleaskalso.com.